Refund policy

Consultations Delivery, Terms and Conditions

  1. Purpose of a Consultation. The purpose of the Initial Consultation is for the consultant (a) to learn about the client’s particular immigration situation based on the information they provided, which may include one or more aspects of the Canadian immigration process and related procedures; (b) to answer the client’s immigration-related questions to the best of the consultant’s ability; (c) to identify the client’s immigration options and, to the extent possible, analyze the costs and benefits of those alternatives; (d) to help the clients determine their course of action, if any; (e) to determine their next steps in the process, as appropriate. All information and documents that the client provides to the consultant shall remain strictly confidential.
  2. No Legal Authority Granted. The client agrees and understands that this agreement does not constitute their engagement with the consultant to act as the client Authorized Representative in respect of any matters relating to Immigration, Refugees and Citizenship Canada, and/or the Canada Border Services Agency. Any further engagement of the consultant will require a further written agreement with different terms.
  3. Fee and Cancellation. In exchange for scheduling a Consultation with the immigration consultant of 15/30/60/90 minutes in duration, the client agrees to pay a non-refundable Consultation Fee which Includes HST to the consultant and/or Canada Abroad. Despite the foregoing, if your Consultation appointment is cancelled with at least 48 hours in advance notice provided to Canada Abroad and/or the consultant, the Consultation Fee will be refunded to the client, less all administration fees (minimum of 7.9% + 30c). Furthermore, the client may re-schedule their Consultation appointment with at least 48 hours’ advance notice provided to Canada Abroad and/or the consultant without penalty. If the client fails to complete and sign the consultation agreement within 24 hours before the consultation takes place, it will be cancelled and partially refunded (minimum of 50%). PLEASE NOTE: If additional time is required, additional fees MAY be applicable.
  4. Terms and Conditions. The maximum time allotted for this consultation will be 15/30/60 minutes which must occur on the agreed-upon day. If the consultation takes less than the maximum allotted time, there will be no follow-up or additional sessions. You understand that the consultant may need to do some limited follow-up research after the consultation and will send me the information via e-mail within forty-eight hours after the consultation (excluding weekends and holidays). The client understands that they are obliged to take their own notes during the consultation. There will be no follow-ups provided. The consultation constitutes the entire obligation of the consultant and they are not obliged to respond to any further communications after the consultation has concluded.
  5. The client(s) accept that they need to add the consultant’s e-mail address to their contact list and to constantly check for correspondence in all their e-mail folders. The meeting request and link will be sent from the consultant’s e-mail address and it is your responsibility to check all of your folders, including your Junk/SPAM folder for this information.

Review Service, Terms and Conditions

  1. Purpose of a Review and What's Included. The purpose of the application/file/profile review service is for the consultant to review the client’s particular immigration application/file/profile based on the information and or documents that were provided and provide a written report within the specified time frame advising the client of any mistakes in the application forms/profile, the quality of the supporting documents and advice regarding what you can do to strengthen your application/profile and let you know if you are missing any documentation.
  2. No Legal Authority Granted. The review agreement which is completed/signed is just for the consultant to review the client's application/file/profile and not act as the client's Authorized Representative. The client agrees and understands that the review agreement completed does not constitute their engagement with the consultant to act as the client's Authorized Representative in respect of any matters relating to Immigration, Refugees and Citizenship Canada, and/or the Canada Border Services Agency. Any further engagement of the consultant will require a further written agreement with different terms.
  3. Terms and Conditions. The review will only be done once and the designated immigration consultant will not answer any other questions, or follow-ups once the review has been concluded. If a client has any follow-up questions they are welcome to book a Q&A (15 mins) consultation with the consultant.  The timelines on the website and online store are only indicative and are subject to change during peak periods and holiday periods.
  4. The client(s) accept that they need to add the consultant’s e-mail address to their contact list and to constantly check for correspondence in all their e-mail folders. The e-mail correspondence will be sent from the consultant’s e-mail address or info@canadaabroad.com and it is your responsibility to check all of your folders, including your Junk/SPAM folder for this information.